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| Professional Services |
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In a world where enterprises focus on their customers and their own business processes, speech and lanaguage processing technology has repeatedly shown its ability to improve responsiveness while cutting costs. But...
- Off-shelf-shelf speech and langugage processing products sometimes lack interfaces or other features that would facilitate their integration into customers' existing systems.
- Speech synthesis, recognition, dictation and translation products are complex to master before they can be configured and integrated in an organization's workflow - a workflow that has frequently been tailored to the unique goals and needs of the organization. Mastering this complexity can constitute a significant barrier, in both cost and time, to the optimal deployment of speech and language technology. Moreover, it is unnecessary.
We manage the execution of IT and telephony projects involving speech and language processing components, either as prime contractor or as subcontractor in collaboration with system integrators. The skills we bring to project planning and execution include:
- Experienced consultants and project managers
- Software and telephony applications specialists, who customize and integrate speech technology components into your Information Systems environment
- "Lingware" developers, who customize and localize the core language products for your industry or your specific business
- Behavioral scientists, who specialize in human factors and communication strategies, in particular in natural dialog design
We also offer consulting on how to deploy speech and language solutions for:
- Voice-enabled systems and services for the enterpise, call center and voice portal markets
- Smoother global internal and external communication
- Improved productivity and reduced operation costs
- Intelligent and efficient multilingual information retrieval and summarization
The following are some examples of our projects for major customers:
- Speech-enabling a call center for a major travel agent, so that package tour reservations can be made without the intervention of human call center agents
- Constructing a speech-based reverse directory system for a major telecom operator
- Telephone (voice) access and control for highly flexible unified messaging systems
- Enhancing a large call center training program by voice-enabling both customer dialog and response recognition
- Constructing an automated train schedule information system for telephone callers
- Delivering a mixed-language speech synthesizer
- Building a voice activated employee locator for a high-tech customer services center
- Telephone access to corporate website content
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