Receiving and correctly directing telephone calls is a task facing organizations of all sizes; those seeking to improve caller satisfaction levels while tightly managing costs deploy Nuance auto-attendant offerings. Turnkey applications with proven success, our auto attendant products allow callers simply to say the name of the person or department they want to reach rather than having to remember extension numbers, use touchtone, or wait for an operator. Nuance's auto attendant offerings are built on our leading OpenSpeech™ Recognizer speech recognition technology, supported by very large (>1,000,000 word) phonetically verified names dictionaries to ensure the highest possible performance, and come equipped with the ability to deliver sophisticated system administration reports so that performance and usage data can easily be gathered.
SpeechAttendant
SpeechAttendant™ is a complete speech-enabled auto attendant application that enables call routing and information retrieval. Onsite and offsite employees can dial one number to reach SpeechAttendant, and simply speak the name of the person they want to reach. A packaged application from Nuance, SpeechAttendant can be rapidly deployed in a customer's environment within just a few days. More
SpeechAttendant Large Enterprise Edition
SpeechAttendant™ Large Enterprise Edition (SA-LEE) is an integrated suite of auto attendant, directory services, and self-service applications that enhance organizational communications, business processes, and employee productivity at large organizations. SA-LEE lets organizations leverage their speech-enabled directory as a secure front-end to employee applications and ensures effective call handling and communications—even in an emergency. More
SpeechAttendant Internal Dialer
SpeechAttendant Internal Dialer, the industry’s most natural and accurate speech-enabled auto attendant, enables employees to reach any person, department, or location across the organization by simply dialing one number and speaking a name. The stand-alone, IP-based solution provides fast, easy employee-to-employee communications—anywhere, anytime—for increased productivity and reduced costs. More
OpenSpeech Attendant
All the ROI and caller satisfaction and benefits delivered by SpeechAttendant are also available to companies who want to deploy in an open, standards based environment. OpenSpeech™ Attendant seamlessly integrates into multiple open platforms, to provide robust and reliable call routing within your company's standards based infrastructure. More
