Nuance SpeechAttendant Internal Dialer is a stand-alone, IP-based employee productivity solution designed specifically for fast, efficient employee-to-employee communications—either within a single facility or across multiple worldwide locations. Supporting employee directories with up to 25,000 listings, the application allows internal callers to speak the name of a person or department and be automatically transferred to the requested party—without the hassle of searching for phone numbers or waiting to speak to an operator.

SpeechAttendant Internal Dialer leverages Nuance’s industry-leading speech recognition technology to deliver superior accuracy and high call completion rates. Natural language processing makes the system remarkably easy to use while dramatically increasing employee adoption. A convenient Call Redirect feature allows employees to forward calls to their current location—cell phone, remote office, home, etc.—to ensure they can always be reached by colleagues. And thanks to Nuance’s innovative product design and structured implementation approach, SpeechAttendant Internal Dialer can be deployed quickly—typically within a couple of days.

• Employees can simply dial one phone number and say a name to reach an individual, department or location within the organization—anywhere, anytime.
• Enables organizations to maintain a single inbound phone number by using speech to automatically route calls to any employee or department at any location.
• Automated, speech-driven call routing dramatically reduces the need for operator intervention.
• Increased employee productivity by reducing the time spent searching through directories, punching names into touchtone systems, or waiting on hold for an operator by providing single-number access to any employee, department, or location.
• –Results in high end-user adoption rates because natural language processing makes the system remarkably easy to use—without sacrificing accuracy and performance.
• Reduced Cost of Ownership with the integration of SIP, costly telephony boards are no longer required.

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