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| System Requirements |
- Callers Speak Naturally
With SpeakFreely technology, callers are not required to follow a directed conversation or respond with specific phrases. They make requests in their own words and are routed to a destination, thanks to analysis from trained statistical language models and advanced call routing techniques.
- Proven Technology
Open Call Steering uses OpenSpeech® Recognizer, a mature, seventh-generation speech recognition engine used in thousands of deployments worldwide.
- Best Dialog Practices
An Open Call Steering deployment ensures the best caller experience by relying on proven techniques such as dialog disambiguation, shortcuts to frequently requested submenus, and well-tested recovery strategies.
- Lower Total Cost of Ownership
Open Call Steering includes a Configuration tool that allows for simple application changes without the need for additional professional services engagements. Robust, packaged code keeps costs down with fewer development iterations to achieve a high quality solution and a solid return on investment.
- Faster Time to Market
Open Call Steering automatically generates VoiceXML code, prompt text, grammars and documentation to shorten development and design cycles for quicker deployments and faster returns on investment.
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