In the Care 2.0 world, a customer’s voice travels further than ever before. Customer care experiences are no longer restricted to being shared by word of mouth. Consumer generated media and social media outlets – peer networks, blogs, chat rooms, public rating systems and more – combined with growing media interest in consumer issues, has made it easy to share experiences, both good and bad.
Nuance has identified a series of resources with a focus on care, please see the links below. You may want to see whether your care operation is a topic of discussion.
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