Contact Center Challenges & Analysis Research Report
by DMG Consulting LLC

This landmark report provides contact center executives and managers with an appreciation of the leading business priorities that will enable them to achieve their top three goals in 2008 – improving productivity, providing an outstanding customer experience and generating incremental revenue.

It also provides practical and actionable tactics and best practices to assist them in optimizing their center’s performance within the current economic climate.

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Report highlights include:

1. Review of the top three goals for contact center managers in 2008
2. An explanation of why, within the next few years, contact centers are going to evolve into one of the most important contributors to enterprise revenue
3. Top nine business opportunities and challenges confronting contact center managers, with practical and actionable tactics and best practices for optimizing the outcome and realizing the greatest benefits
4. Six leading market and technical trends that present new opportunities for contact centers
5. Techniques for minimizing the impact of the economic recession on contact center staff, budget and performance
6. Strategies for improving the perception of the contact center and converting it into an essential and respected corporate contributor

About DMG Consulting LLC
DMG Consulting LLC’s business strategists have an average of 20 years experience in customer relationship management (CRM), contact centers, building customer-focused businesses and financial analysis.