It is an exciting time to be in Care. By 2010 world population is expected to be 6.8 billion. All these people will be needing care -- 3.9 billion of these people will most likely be using mobile phones to get care. And as the population continues to grow – so are the consumer’s expectations for the care experience.
On top of that, experience-based differentiation is a now must. The definition of customer has evolved. And the opportunity for the care operation to play a strategic role in the enterprise has never been greater. Are you ready for the Care 2.0 world?
Whether you are a call center manager, director of operations or a Chief Marketing Officer, there are many new opportunities for you to further leverage the value of the Care operation and consider how you can make every interaction “count” in order to propel your business forward.
Nuance can help. Having deployed over 3000 customer care solutions empowered by speech across many customer-service intensive sectors, including Communications Service Providers, Healthcare and Insurance, Financial Services, Utilities, Retail and Travel. We are in a unique position to provide understanding of how businesses interact with customers
We help companies to better support, communicate with and understand their customers through interactivity solutions including: