Deploying a successful customer interaction solution can be a daunting task. Nuance Professional Services offers the full range of services that will assist you in creating a comprehensive solution – with end-to-end support from design, development, and systems integration, to deployment of IVR, CTI, and agent desktop solutions. We leverage our deep industry experience and technology knowledge to deliver effective solutions that optimize the complete customer experience while meeting business goals.

We have the largest and most experienced professional services team focused on creating inbound and outbound call center solutions. With over half of the Fortune 100 as satisfied customers, our solutions help billions of callers successfully interact with businesses like yours around the world.

Nuance builds customer support center solutions based on your business requirements and callers’ preferences to ensure maximum acceptance, usage and caller satisfaction – complimented by Nuance’s thought leadership, industry expertise, and leading technologies such as VoiceXML. We use a proven delivery system that supports open standards and captures decades of intellectual property that enables investment protection, tangible ROI, and quick time-to-market – and also gives you peace of mind that your solution will be the best in the industry. Our services include:

• Automated Interactions Services - Dynamic inbound and outbound solutions (speech, DTMF, and SMS) that reduce costs and improve customer satisfaction.
• CTI Services - Comprehensive services (routing and agent screen pop) that leverage customer information to intelligently and efficiently route calls.
• Agent Desktop Services - Intuitive desktop solutions (customized GUI design and integration) that allow agents to focus on the customer, and not on confusing screens with multiple sign-ons.