NuanceCustomer Care Solutions

Industry Expertise
 
Utilities - Customer Interaction Solution Sampling
Inbound Outbound Employee Productivity
Start/Stop Service Overdue Bill Notification Intelligent Call Routing
Bill and Payment Transactions Power Restoration Confirmation CTI/Screen Pop
Appliance Repair Scheduling Appointment Reminder Universal Agent Desktop
Outage and Emergency Reporting Planned Outage Notification Automated Agent Wrap Up
Meter Reading Up-sell/Cross-sell Opportunities Analytics and Reporting
Account Inquiry Return Calls Voice Enabled Employee Directory
Budget Plan Enrollment Customer Surveys Employee Password Reset
Duplicate Bill Emergency Employee Notifications Time and Attendance Reporting
    Crew Scheduling

 

Resources
Growing US Utility Company Implements New IVR System with Speech Functionality (392 KB)
Nuance Utilities Industry Spotlight (312 KB)
© 2002-2010 Nuance Communications, Inc. All rights reserved.