Nuance Care Solutions - Creating a More Strategic Role in the Enterprise
A new environment in customer care is emerging – a world where increasingly savvy, highly mobile customers feel entitled to excellent service. Now, great experiences are a “must” in driving a business’ success – and the care operation plays an increasingly, strategic, pivotal role. A positive experience at each point of contact is a critical factor in achieving differentiation and gaining competitive advantage.
Nuance is in the business of helping companies better support, communicate with and understand their customers. We do this by providing interaction solutions for the voice channel. Our interaction solutions portfolio includes:
Nuance’s Inbound Care Solutions help companies better support their customer by greeting callers at the front door, making sure the opportunity is securely authenticated….and assisting them at their desired destination. We also help you optimize role mobile creates thru new multi-modal care solutions. Want to proactively communicate to the customer? Or find new avenues for revenue through outbound campaigns? Consider our Outbound Care Solutions.
We can also help you dig out that “treasure” trove of intelligence in the care operation through our Analytics solutions, and use it to not only improve the care experience, but to also deliver value throughout the organization. Finally, while organizations increase their focus on the customer experience, Nuance respects that productivity gains remain a vital metric of success in the call center So we also deliver Care Productivity Solutions.
Step into the Care 2.0 world. A world where the care operation is strategic to the enterprise. Let Nuance help you.