According to the Gartner Group, approximately 30% of calls to the IT help-desk are password related, and manual password resets cost an average of $10 to $13 each. Nuance’s Automated Password Reset Module (also known as Speech Based Password Reset), enables employees to reset their own passwords over the telephone, using speech commands, in significantly less time than it would take to involve a live IT help desk agent – drastically reducing costs and providing a significant return-on-investment.

Automated Password Reset is a fully automated process by which employees can personally change their passwords—24x7—without IT team or other assistance which saves organizations tens or even hundreds of dollars.

• Fully automated process. Employees can personally change their passwords 24x7—without IT team or other assistance.
• Faster password reset. It takes less time than it would take to involve a live IT help desk agent.
• Supports over 40 different interfaces including Active Directory, Windows, IBM, and Oracle Interfaces.
• Seamlessly integrates into any IT environment allows organizations to leverage existing investments and get more value.
• Increase Security. use of Voice Biometrics adds high value relative to security as manual / PIN based resets are not very secure in comparison.
• Significantly decreases costs for the IT department and strong ROI for Organizations that have over 1500 employees.