NuanceCustomer Care Solutions

Customer Care Solutions

Employee Productivity Suite (EPS)
 
Open SpeechAttendant

Nuance OpenSpeech™ Attendant is an open version of the stand alone SpeechAttendant™, the industry's most accurate and natural speech-enabled auto attendant solution. OpenSpeech Attendant is not only an open, standards-based auto attendant -  but it seamlessly integrates into most IVR allowing customers to better leverage their investment by providing them with a solid foundation for adding additional voice applications.

Most customers also find that just deploying the auto attendant application provides them with an ROI that covers the cost of the VoiceXML gateway.

Features and Benefits
  • Decreases telecommunications costs by efficiently routing callers to their destination.
  • Eliminated hold times which increases caller satisfaction.
  • Allows employees to redirect their phone calls to up to eight pre-defined phone numbers or by adding a specific phone number on the fly to ensure they are always reachable – regardless of their location.
  • OpenSpeechAttendant understands all sorts of regional accents as it includes the largest phonetic dictionary in the industry.
  • Available in US English, UK English, Australian English, Canadian French, European French, and American Spanish to support organizations with global locations.
  • Can work in a bilingual environments to support organizations that use more than one language.
Related Information
FAQs - System Features and Functions  
FAQs - Installation, Maintenance and Support  
SpeechAttendant / OpenSpeechAttendant Brochure (420 KB)
Contact Information
To contact the EPS Sales team please call 1 866-9-NUANCE (682623) and say "Sales Department” or by email at eps.contact@nuance.com
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