Nuance – Customer Care solutions – SpeechAttendant - The Leading Turnkey Enterprise Call Routing Solution

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Employee Productivity Suite (EPS)

SpeechAttendant/OpenSpeechAttendant

The Leading Speech Enabled Call Routing Solution

Nuance SpeechAttendant™ is the industry's most accurate and natural speech enabled auto attendant solution. It allows callers to speak the name of a person, department, service, or location and be automatically transferred to the requested party—without the hassle of searching for phone numbers or waiting to speak to an operator. SpeechAttendant can route callers through menu-driven options (call trees) and provide frequently requested information such as operating hours, mailing address, and driving directions to callers.

SpeechAttendant is a packaged application that can be rapidly deployed in a customer's environment within just a few days. To support those organizations wanting to leverage existing IVR investments, Nuance offers OpenSpeechAttendant. And for those organizations with more than 100,000 employees, Nuance offers SpeechAttendant™ Large Enterprise Edition (SA-LEE).

Features and Benefits

Decreases telecommunications costs by efficiently routing callers to their destination
Eliminated hold times which increases caller satisfaction
Allows employees to redirect their phone calls to up to eight pre-defined phone numbers or by adding a specific phone number on the fly to ensure they are always reachable – regardless of their location
SpeechAttendant understands all sorts of regional accents as it includes the largest phonetic dictionary in the industry.
Available in US English, UK English, Australian English, Canadian French, European French, and American Spanish to support organizations with global locations
Can work in a bilingual environments to support organizations that use more than one language

Related Information

FAQs - System Features and Functions
FAQs - Installation, Maintenance and Support
SpeechAttendant / Open SpeechAttendant Brochure		(420 KB)

Contact Information

To contact the EPS Sales team please call 1 866-9-NUANCE (682623) and say "Sales Department” or by email at eps.contact@nuance.com