Telecommunications companies trust Nuance to help meet the business challenges they face today in supporting, communicating, and understanding their customers.

The skyrocketing proliferation of mobile devices is transforming the way in which consumers chose to access information, products and services. Telecommunications service providers are challenged to provide a consistently high level of support to their customers, regardless of location or time of day.

The environment is further complicated by the convergence of industries through merger and acquisition activity. Historically, telecommunication companies knew who their competitors were. Today, the competition could come from any number of sectors.

The companies who will win in this increasingly complex and competitive market will be those who can translate the strengths of their brand across multiple channels.

To help leverage the opportunity and the need for CSPs in this dynamic environment, Nuance offers the following solutions

• Call steering
• Account Management: Bill info, Payments, etc.
• FAQ’s (technical, billing)
• Report repair issues, open/close a ticket, or schedule a technician visit
• Activate phone, ‘top up’ minutes, or check balance
• Add/change/disconnect optional services
• Check order status
• Broadband helpdesk or wireless data tech support
• DSL prequalification