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| FAQs for Automated Password Reset (APR) |
| What is AUTOMATED PASSWORD RESET? |
APR is a solution that allows employees and/or customers users to automatically reset passwords over the phone, without speaking to a live agent.
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| How does AUTOMATED PASSWORD RESET work? |
The user calls the APR application over any telephone, provides a short voice sample, and quickly receives a new password, spoken over the phone. The entire process is automated, with high-quality voice prompts. Nuance’s Verifier voice verification is used to confirm the user’s identity.
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| Why should my company switch to an automated system? |
- Save money/gain efficiencies: According to the Gartner Group, Approximately 30% of calls to the help-desk are for passwords, at a cost of $7-13 per reset call. AUTOMATED PASSWORD RESET frees help-desk staff to work on other, more complex IT problems.
- Enhance Security: Voice verification is more secure than the typical challenge questions (mother’s maiden name, employee number, etc.).
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| How is your phone-based system better than the Web-based reset systems offered by Courion, M-Tech and others? |
- Web-based systems take much longer to enroll users: 5+ minutes versus less than one minute for APR.
- APR is easier to use for resets – much faster
- APR can’t be compromised by stolen personal information – more secure.
- APR can be accessed over any phone, which is great for users that are on the road, or contractors that don’t have access to the network.
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| Does AUTOMATED PASSWORD RESET work with my Nuance internal dialer / Auto-attendant? |
Yes, APR can be added to current Nuance auto-attendant solutions.
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