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| Employee Productivity Suite (EPS) |
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| FAQs for SpeechAttendant and OpenSpeechAttendant |
Questions about Installation, Maintenance and Support
| Who does the SpeechAttendant and OpenSpeechAttendant installations? |
SpeechAttendant and OpenSpeechAttendant are available through a network of authorized distributors and associated installation specialists. If specifically requested by the distributor partner, Nuance - via the EPS Customer Service Center team - can provide services that comprise the installation, configuration, training and optimization of SpeechAttendant and OpenSpeechAttendant. This option is available across North America.
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| Are there any telephone systems with which SpeechAttendant systems are not compatible? |
SpeechAttendant is compatible with all telephony systems. In addition compatibility is certified for more than 20 brands and models of PBX and KSU systems. Contact Nuance – Employee Productivity Suite team for additional information on telephony system compatibility.
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| What is the difference between SpeechAttendant and OpenSpeechAttendant? |
The only difference between the two products is the type of integration. SpeechAttendant connects to a PBX or centrex lines and OpenSpeechAttendant connects to IVR platforms through VXML.
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| What does a SpeechAttendant and OpenSpeechAttendant system installation involve and how long does it take? |
Full installation depends on the size of the system. The SpeechAttendant and OpenSpeechAttendant installation procedure involves:
- Directory build out
- Call flow design
- Implementation
- Integration to the phone system
- End user training
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| Should I implement my dial plan change before or after installing my SpeechAttendant or OpenSpeechAttendant? |
Installing SpeechAttendant or OpenSpeechAttendant prior to implementing a dial plan change will eliminate the resource and dollar costs associated with having to re-educate your workforce about new telephone numbers.
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| Can SpeechAttendant and OpenSpeechAttendant handle multiple sites? |
Depending on the network environment one or more SpeechAttendant or OpenSpeechAttendant servers may be required to satisfy a multi-site application. To review your application in greater detail, call 1 866-9-NUANCE (682623) and say "Sales Department", or by email at eps.contact@nuance.com.
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