Want to proactively communicate to the customer? Or find new avenues for revenue through outbound campaigns? Consider our Outbound Care Solutions.

Nuance Outbound Care

For enterprises who want to provide proactive customer care, Nuance Outbound Care enables interactive outbound alerts that notify customers of important events such as appointments, changes to travel plans, potentially fraudulent account activity, and overdue bills, providing personalized care, a strong ROI and high customer satisfaction.

Nuance Outbound Care delivers interactive outbound alerts that contact customers proactively via voice, SMS or email when specific business rules trigger events (e.g. a customer’s bill becomes overdue). Alerts may be broadcast (i.e. informational only) or interactive, meaning the customer can interact with automated outbound solution, be connected to an automated inbound solution, or ask to speak with an operator from within the outbound alert.

Nuance Intelligent Offer Management

For telecommunications carriers who want to manage targeted up-sell and cross-sell opportunities through customer touch points, Nuance Intelligent Offer Management enables campaign management through multiple channels including IVR self-service solutions, the handset and SMS. The solution can up-sell and fulfill contextually targeted offers from within self-service interactions, allowing products and services to be sold cost effectively. It can also perform Ad Assisted Sales where offers, once accepted, can be transferred to agents for fulfillment, reducing the need for agent sales training and reducing call duration.