You hear about natural language and HumanTouch strategies as the new ‘state of the art’ in the speech industry, but how will you elevate your application using HumanTouch features?
This training course will answer important questions such as:
Why and when should you introduce HumanTouch features?
Which features make sense for your application: one-step correction? mixed initiative? call steering?
What skills will your team members need?
What tools will help with design and implementation?
How will you measure the changes to report on your success?
Speech University has put together this unique discussion to help you plan for the coming months and years. We’ll walk you through an entire HumanTouch implementation and leave you with a list of solutions, best practices, and guidelines.
