• Maximum Flexibility
  OSD enables businesses to develop according to their preferred strategies and tools without reducing their technology options. Businesses are not forced into learning to use new tools and environments simply because they need access to specific applications, nor are they consigned to duplicating functionality that is available but incompatible. Any tool or environment that supports xHMI can open, configure, and customize any xHMI application, including SpeechPAK 2.0 application development kits, which are entirely implemented in xHMI. OSD offers excellent standards support, including VoiceXML 2.0 and CCXML.
• Best Practices in Development
  OSD supports the ubiquitous Model View Controller 2 (MVC 2) web application development paradigm. MVC 2 promotes code encapsulation and re-use, and encourages cleaner and more efficient application development.
• Exceptional Language and Technology Support
  OSD supports all languages and dialects supported by Nuance OpenSpeech Recognizer and RealSpeak™ Telecom TTS. It also supports SpeechSecure™ speaker verification.
• State-of-the-Art Applications
  By separating the high level application call flow from the low level functional code that carries out specific application tasks (for instance, playing an audio stream or interfacing with a business backend database), OSD enables conversational applications to be developed more quickly, and with lower risk than through conventional methods.
• Next-Generation Applications
  Through its powerful Dialog Manager, OSD provides support—for the first time in the industry—for next-generation dialogs. Powerful dialog strategies that OSD uniquely enables include:
  
  
• Natural-Language Shortcuts
• Information-Based Dialogs
• One-Step Correction
• Implicit Verification
• Skip Lists

The support for these features enables businesses to extend the compelling ROI and customer service benefits already delivered by speech automation. The more powerful conversational applications supported by OSD increase the problem coverage and ROI for businesses, as well as moving automated customer service standards and differentiation to the next level.