A growing number of hospitals and health systems now see Critical Test Result Management (CTRM) as a strategic pathway to greater patient safety, better patient outcomes and higher staff productivity. Veriphy™ provides the methodology and supporting technology to develop, implement and continuously improve the communication of patient findings within a hospital and across multiple hospitals and departments. Veriphy is a tested and proven industry-leading CTRM solution recognized by the Joint Commission and now in use at more than 130 hospitals nationwide.

Veriphy Is Optimized For Critical Test Result Communications

Veriphy is the industry-leading solution for CTRM, which automates the delivery, verification of receipt, and documentation of voice communications concerning critical test results (CTRs). For Radiology, Cardiology, Laboratories, and other departments that want to verify and document critical test communications.  Veriphy includes the capability to incorporate automated read-backs by the nurse or other caregivers, satisfying the Joint Commission’s read-back requirement of critical test information.

Veriphy is a hosted solution and requires no new hardware or software investments.

When a hospital subscribes to the service, the Veriphy technical team builds the communications directory of referring physicians, helps the hospital identify or create their critical test policies and then sets up the system for use. The Veriphy solution is easily adaptable to the working preferences of most clinicians.

Veriphy Satisfies Clinical And Administrative Needs

For Clinicians

Veriphy offers reporting clinicians one-call-does-it-all simplicity and also assures that the CTR has been retrieved by the responsible ordering clinician. A reporting clinician creates a message from a phone or computer, and Veriphy does the rest: alerts the ordering clinician that the CTR is pending; indicates the urgency of the CTR—sends alerts until the message is retrieved; escalates the notification according to pre-set rules; sends a verification to the reporting clinician when the message has been retrieved—all while documenting the entire communication process to support audit and survey requirements.

For Administrators

Veriphy provides department administrators with tools for real-time performance measurement. Administrators and clinicians are able to establish performance goals and targets for CTR turnaround time (TAT) and assess compliance.

This enables administrators to detect patterns and trends of non-compliance quickly and easily. With this kind of visibility, hospital administrators can take action quickly whenever patients and the institution are at risk due to communication delays and failures. The Veriphy system closely follows the guidelines and recommendations of the Massachusetts Coalition for the Prevention of Medical Errors. Hospitals that use Veriphy report that they receive high marks from surveyors for the Joint Commission.

The American College of Radiology (ACR) has taken Veriphy’s capabilities into account in drafting its Practice Guidelines for radiological communications. Simply put, if a hospital uses Vocada Veriphy for CTRM, it will meet the requirements of the Joint Commission, ACR, and College of American Pathologists (CAP).

For Patient Safety and Risk Management

Communicating CTRs is a major problem for hospitals. There are almost 12 billion tests done annually, which generate 2-3 million calls daily from Radiology, Laboratories, Pathology and Cardiology to ordering physicians, nursing units, and care teams. Before Veriphy, communication of CTRs was a manual process with no master directory of contact preferences, no standard technology to automate both the initial communication and verification of receipt, and no metrics to measure performance against goals or standards.

The ACR specifically addresses the communication of non-routine or unexpected findings in its Practice Guidelines. The guidelines of both the Joint Commission and ACR require hospitals to have systems for communicating and documenting the CTRM process. In 2007, the CAP updated its certification checklist of laboratories to indicate whether a lab uses automated CTRM.

In 2006, nearly two-thirds of all hospitals surveyed by the Joint Commission failed to meet the requirements of the National Patient Safety Goal #2: Improve the effectiveness of communication among caregivers. These hospitals would have met the requirements if they had used Veriphy for CTRM. Veriphy is now the preferred CTRM solution for all diagnostic departments: Radiology, Pathology, Cardiology and Clinical Laboratories.