A clinical lab at a big urban hospital might easily average 1500 to 2000 critical and urgent critical value reports per month. Beyond the obvious productivity issues in communicating critical values, read-backs by the recipient have become a major concern of both clinicians and the Joint Commission. The read-back of a critical value must be done and it must be documented. Paper-based manual systems simply are inadequate for the job. Meanwhile, patient lives are on the line.

Veriphy Lab automates the process of communicating critical and urgent lab values – customized for each hospital – in a closed-loop system. Using simple voice and computer prompts, the hosted Veriphy system:

• Enables the lab tech or physician to create and send a message only once.
• Allows the sender to add a voice comment to the critical value message.
• Actively notifies the nurse and/or ordering clinician that a critical or urgent lab value is pending.
• Indicates by color code whether the value is of a critical or urgent nature.
• Allows the recipient to process the information in real time by phone or PC.
• Prompts and records the nurse's read-back of the result, and even continues prompting, if necessary, until the read-back is correct.
• Verifies to the sender that the message was received and read back correctly.
• Escalates the notification if necessary.
• Monitors and tracks the communication process.
• Documents the entire communication process.
• Stores the communication record in a searchable archive for years, and.
• Automates compliance with Joint Commission standard for critical results communication.

And, like all Veriphy products, Veriphy Lab not only does all this but also provides hospital management with a real-time picture – in a web browser – of how well or poorly a department or individual physician is doing in meeting established goals for turnaround times. No more blind spots. Now you have visibility and actionable data.

Talk about a win-win-win – patient wins, clinical staff wins, management wins. What could be better?