This Support request is only available during business hours, Monday through
Friday from 8am to 5pm eastern time. If a request comes in after these hours,
it will be processed the next business day. All Support requests received
during normal business hours will be processed promptly.
If this is a system
emergency or requires immediate attention please call 800.833.7776
Please complete the Support Request form and "submit" it to request support for a Dictaphone Product. A qualified Dictaphone Support Engineer will contact you promptly to determine the nature of your call. If we can not resolve the issue remotely, we will schedule a Customer Field Engineer to visit your facility. Charges for this service depend on product warranty coverage, pre-purchased support and (APP) coverage.
When we receive this request, you will be contacted for clarification, if
needed, and you will receive a "reference number" to
identify your request in subsequent interactions.
Please supply as much information as possible to expedite this request.
