Nuance - Dictaphone Healthcare Solutions - Support

This Support request is only available during business hours, Monday through Friday from 8am to 5pm eastern time. If a request comes in after these hours, it will be processed the next business day. All Support requests received during normal business hours will be processed promptly.

If this is a system emergency or requires immediate attention please call 800.833.7776

Please complete the Support Request form and "submit" it to request support for a Dictaphone Product. A qualified Dictaphone Support Engineer will contact you promptly to determine the nature of your call. If we can not resolve the issue remotely, we will schedule a Customer Field Engineer to visit your facility. Charges for this service depend on product warranty coverage, pre-purchased support and (APP) coverage.

When we receive this request, you will be contacted for clarification, if needed, and you will receive a "reference number" to identify your request in subsequent interactions.

Please supply as much information as possible to expedite this request.

Fields with the * symbol are required.

Customer/Configuration Number (if applicable)
Model:
Serial Number:
Purchase Order Number:
*Urgency:**	System not working at all - Please call 800.833.7776 System not working correctly Routine issue needs attention
*Contact Name:**
*Contact Telephone:** (Include area code and extention)
*Best Time to Contact:**
*Company/Organization:**
*Street Address:**
Address 2:
*City:**
*State or Providence:** (Available to Canadian & US Customers
*Zip or Postal Code:**
*E-Mail:**

*Equipment Location:** (Include department, suite, room and floor.)
*Problem you are experiencing with your equipment:**