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Dear Professional / Preferred Customer:
Previous versions of Dragon NaturallySpeaking did work with various Electronic Medical Record (EMR) programs (allowing physicians to dictate directly into the system). The decision to make EMR capabilities available in Dragon Medical only is threefold:
- Our customers: While 70,000 caregivers use Dragon Medical speech recognition software to drive clinical documentation, there is a substantial clinical user population who use consumer versions of Dragon NaturallySpeaking in medical settings and simply do not achieve the accuracy, quality, profitably or usability that would be achieved with Dragon Medical. We have received negative feedback from clinicians about the performance of the consumer versions of Dragon in medical settings via KLAS (a research firm specializing in monitoring and reporting the performance of healthcare vendors) and from customers themselves.
- What goes into Dragon Medical: Nuance has made a significant investment in building, tuning and distributing Dragon Medical for exclusive use by the healthcare industry. The integration and engineering required to deliver the ease-of-use of Dragon Medical with all major EMR vendors, including Allscripts™, Epic, Misys®, GE® Healthcare, NextGen®, Siemens, eClinicalWorks, Meditech, McKesson®, Cerner and Eclipsys®, requires a Herculean effort, comprising thousands of man hours in developing and testing. As one would expect, there is a premium associated with the delivery of this capability and the resources devoted to further hone and evolve the product to meet the specific needs of the medical end user.
- The difference in solutions and cost: It is common practice in the software industry to set a price structure equal to the value of functionality that a solution offers and is consistent with other enterprise/professional vs. consumer software offerings (Microsoft’s Office Home = $100 vs. Microsoft Office Professional = $500). Dragon Medical 10 is the only Dragon solution that offers medical specific vocabularies and language models, optimizes accuracy for medical dictation and provides integrated EMR voice activated commands and documentation. The decision has been made to associate these specific medical features, along with other new version 10 functionality in Dragon Medical only.
We believe there is a sound and equitable business judgment underlying our decisions, yet we understand the frustration from some customers who have been using non-medial Dragon versions in medical settings. We are committed to extending the value and user base of all Dragon versions and will work with our customers to do so.
To take advantage of a special upgrade offer, available for all Dragon NaturallySpeaking Professional and Preferred 8 and 9 customers, go to the Nuance Healthcare web store or find an authorized Dragon Medical partner to learn more.
To read more about why a medical-specific version of Dragon Medical provides a significantly greater experience, click here.
To return to the Dragon Medical 10 home page, click here.
If you have any additional questions or concerns, please call us at 888 350-4836.
Regards,
The Dragon Medical Team
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