Government Solutions
Help your department capture information electronically to serve your constituents more efficiently. And with Nuance’s software licensing options, you’ll save money too.
Contact Center Customer Care Solutions for Government
Nuance provides tailored, phone-based customer service solutions and speech-driven agency directory applications that that are helping government offices and agencies deliver cost-effective and differentiated service in the midst of budget constraints, staffing shortfalls and increasing citizen and constituent expectations.
- IVR self-service applications
- CTI and agent desktop solutions
- Speech-driven agency directory applications
- Proactive notification to citizens on services/situations
Learn more about our contact center solutions
Witness great service in action
Healthcare Solutions
Spiraling costs, insurance regulations, government mandates and higher patient expectations have put government agencies of all sizes in a serious bind. Their constituents -- in and outside the system, patients, clinicians, administrators— want accurate information instantly. Nuance Healthcare helps provide it with speech recognition solutions to document care better, faster, more efficiently. More than 5,000 providers in over 65 VA hospitals and clinics and more than 10,000 providers in the military services use Dragon Medical for clinicians to dictate progress notes, prescribe medication and access test results directly in CPRS.
Efficient & Secure Paper, Forms & PDF Solutions
In government today, it’s all about citizen service. Nuance helps government institutions achieve exceptional efficiency along with significant cost savings, greater security, improved auditability, and increased productivity.
- Achieve stronger levels of document control and process security
- Strengthen disaster-recovery through off site electronic document storage
- Increase productivity by transforming paper into editable electronic documents
- Shrink your organization’s environmental footprint
Dragon Solutions
Government workers leverage speech recognition technology to dramatically reduce the time it takes to complete case-related paperwork – from session and contact notes to assessments and treatment plans. Speech recognition software can be used to quickly and accurately create documents and emails so you can focus on meeting the needs of your community, rather than the administrative paperwork.
- A faster, easier way to complete paperwork
- Improve report quality
- Dictate notes in the field for automatic transcription later
Multimodal Messaging, Dictation and Search Solutions
Nuance's patented speech and text input applications enable faster, easier navigation, messaging and search across a wide array of device platforms. These multimodal solutions are easily customizable to enhance device utility and team productivity. Nuance's expertise in language development, speech science and UI design, may be leveraged to create Industry/Business specific text input language databases, speech grammar models, text keyword search files, and user interfaces that best meet your unique needs.
Learn more about Nuance Mobile Applications
Voice Biometrics: S.P.I.D.™ (Speaker Identification and Detection)
S.P.I.D. allows government, law enforcement and intelligence agencies to monitor communications and capture suspected targets with an advanced voice mining and speaker identification system that's reliable, accurate and efficient. S.P.I.D. is a comprehensive audio processing system that efficiently searches for a target's voice within a large volume of intercepted calls, regardless of the conversation content or method of communication, and directs law enforcement agencies and intelligence organizations to relevant calls containing a target's voice.