In the past if we sent a claim file from London to New York we had to retrieve, unbind, and photocopy it and then mail it. Most files are now available on the intranet and If they're not already scanned they can be done so in a matter of minutes.
The sheer abundance of paper in the insurance industry creates daunting challenges – from new-account openings to claims management. Although automated workflow management has helped address the issue, paper inherently creates inefficiencies, redundancies, errors, costs, and delays. Today, those tradeoffs are no longer acceptable to forward-thinking agents and carriers.
Today, competitiveness requires new levels of efficiency that not only strengthen customer-service initiatives, but also lower costs. Customers are now accustomed to electronic processes that respond to their service needs – and insurers must meet this challenge.
With a complete line of imaging and document-management solutions Nuance helps insurers:
Easier Ability to Work with Documents:
Faster Business Processes