Securely Authenticate Callers

Voice authentication provides a more secure environment that reduces your fraud exposure and satisfies regulatory compliance. With our Voice Authentication Solutions, you'll decrease operating costs by automating your Identity and Verification (ID&V), reduce the need for live agents to verify customers' identities, while improving customer confidence and loyalty.
 

Nuance solutions and services that can help you securely authenticate callers:

• Voice Authentication Solutions: Make it easier and more secure for your customers to use your self-service systems. Nuance VocalPassword, a biometric speaker verification system verifies a speaker during an interaction with a voice application, while FreeSpeech is a unique text-independent biometric speaker verification system that transparently verifies the identity of a speaker during the course of a natural conversation. Learn more about our Nuance Voice Biometrics.
   
• Business Consulting: Get strategic guidance to help you deploy voice authentication across your phone-based customer service channels. Learn more about Nuance Business Consulting.
   
• Professional Services: A full range of services to help you plan, design, develop, deploy and optimize your voice authentication solutions. Learn more about Nuance Professional Services.