In these videos, Nuance customers share their vision for customer care, how they’ve partnered with Nuance and the results they’ve achieved.
FedEx: In this video, hear how FedEx deployed natural language speech technology on Nuance's hosted OnDemand platform to provide callers with a more conversational experience. As a result, they far exceeded their goals to increase customer usage of self-service capabilities.
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Amtrak: Hear Amtrak's vision for their contact center, how speech automation has transformed their customer service organization and how their 10-year partnership with Nuance has impacted customer experience and operations.
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BB&T: Hear BB&T discuss their goal of delivering the perfect client experience, how they became engaged with Nuance and the benefit of the relationship.
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Blue Cross and Blue Shield of Minnesota: Learn more about Blue Cross and Blue Shield of Minnesota's vision for customer care and how Nuance is playing a critical role in defining their multi-channel strategy and helping them deploy innovative and intuitive self-service systems.
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Bright House Networks: Hear how Bright House Networks' natural language-based self-service system put their "IVR on steroids” and more about their experiences working with Nuance.
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Commerce Bank: Learn how Nuance helped identify ways to improve Commerce Bank's self-service touchtone applications and the results they’ve achieved to date.
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Deluxe: Hear about Deluxe's customer care goals and why Nuance is such a critical part of their customer service strategy.
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MetroPCS: Hear how MetroPCS is giving their customers a more streamlined experience through a speech recognition IVR and Nuance Mobile Care with Call Intercept.
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Nuon: Hear about benefits this Dutch utility company gained by replacing their touchtone IVR with a natural language speech interface.
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Turkcell Global Bilgi: Hear how Turkcell Global Bilgi is providing a “more human” experience with natural language Call Steering and voice biometrics. Turkcell Global Bilgi was the first company to deploy a natural language Call Steering solution in Turkey and also has the largest voice biometrics deployment in the world.
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UMB: Learn how Nuance is helping UMB deliver a personalized customer experience, the operational impact of deploying speech-based self-service (UMB increased IVR containment by 40%!) and how they've successfully demonstrated the value and impact of the contact center within their organization.
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US Airways: Hear executives at US Airways explain why they implemented a natural language Call Steering solution on Nuance’s hosted On Demand platform and what business results they have achieved.
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