Support and Optimization
Support and Optimization Services protect and increase ROI by optimizing customer care applications to meet specific business goals. We manage and proactively monitor clients' applications and environment so they stay current, run smoothly and deliver ever-increasing performance.
Systems Integration & Nuance Delivery System
Systems Integration focuses on developing enterprise-level Speech Recognition, Multi-Channel, IVR, Natural Language Call Steering, Voice Biometrics, CTI, and Agent Desktop solutions by seamlessly connecting contact center technologies and back-end systems to drive superior customer care experiences. The Nuance Delivery System leverages proven processes and tools that increase efficiency and quality throughout the customer care solution lifecycle to deliver exceptional results.