Nuance Professional Services

Why Nuance Professional Services?

When it comes to delivering effective customer interactions solutions, Nuance Professional Services stands in a class by itself. Leading companies across the globe rely on our experience, thought leadership and commitment to results for designing, developing, deploying and optimizing high-impact solutions that enhance the overall customer care experience. 

Unparalleled Experience

For more than 20 years, Nuance Professional Services has been developing IVR, call routing, desktop, authentication, outbound, and reporting solutions using leading technologies and platforms. No other professional services organization or consulting firm can offer comparable breadth and depth of customer care experience across multiple channels:

• Worldwide team of over 700 experts: speech technologists, interface designers, solution architects, application developers, systems integrators, business consultants, project managers, and more
• More than 4,000 speech-enabled self-service applications deployed in 20+ languages
• Over eight billion caller interactions automated annually
• Over two-thirds of the Fortune 100 use Nuance solutions to enhance their customer experience

Innovative Thought Leadership

Nuance Professional Services is always looking ahead to what’s next in customer care, so we’re able to deliver solutions that meet your current business objectives while laying the foundation for long-term success. Focusing on the customer experience, our team:

• Develops new approaches that make human-machine interactions more natural, efficient, convenient and secure
• Applies best-in-class technologies, including natural language understanding, voice biometrics, advanced audio and mobile functionality , to deliver highly effective, forward-looking solutions
• Aligns your IVR, web and mobile experiences for seamless multi-channel customer contact

A Strong Commitment to Results

At Nuance Professional Services, we combine experience and commitment with proven processes, tools and techniques to take the risk out of client engagements. We leverage Nuance PRO, our proven delivery process based on thousands of successful engagements, to ensure consistently successful outcomes. Plus, we work in close collaboration with your organization throughout the engagement to earn your trust, meet your objectives and maximize your return on investment.