Hosted Customer Service Solutions
US Airways Case Study
Nuance On Demand delivers a superior customer experience to leading airline
view interactive case studyNuance On Demand: Intelligent IVR in the Cloud
Like no other service, Nuance On Demand delivers more intelligent conversational IVR, adds that same natural language to your mobile apps and also lends intelligence to customer Web site searches—all in a single cloud-based platform. With Nuance On Demand, you’ll always have the latest conversational technologies—easily accessible and always improving in the cloud.
First Access to the Latest Technologies
By being part of the Nuance On Demand innovation environment, you benefit from automatic updates to the hottest natural language and the newest text-to-speech and audio advancements, personalization tools and mobile self-service innovations. You'll gain access the latest, cutting-edge technologies often a year or more earlier than any other provider can deliver and recognize 20% to 30% higher performance improvement than with other systems. We guarantee it!!
Actionable Insight When You Need It
Nuance On Demand gives you the tools and technology to measure, improve and react to your customer and business demands. Every day for every interaction, you’ll have access to the best reporting and analytics, plus IVR with agent call analysis tools. It's this kind of actionable insight that translates into real innovation and savings for you.
Flexible, Open Architecture
Nuance on Demand is the largest open-architecture interaction platform designed to meet all your technical and business requirement. Nuance On Demand delivers our latest speech and self-service technologies to continually improve your contact center and deliver exceptional, sophisticated customer experiences. The platform's core functions include an open, high-availability architecture, extensive monitoring and seamless maintenance and upgrades.
Real-time Application Updates
Nuance On Demand provides application change tools can be used for updates to your routing rules, to add or change prompts,or even to update a grammar in real-time—providing you the flexibility and speed you need. For example, if your callers are requesting an option that the grammar hadn’t been programmed to recognize, you can add a new expected response and instructions on how to handle the new response such as to transfer to a specific agent group, all without a single coding change!
Relevant Media
Interactive Case Study: US Airways Delivers Superior Customer Experience Using Nuance On Demand
Overview: Nuance On Demand Guarantees Better Performance Over Your Current IVR
White Paper: Nuance On Demand Puts Your IVR on the Fast Track
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