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The screen pop of data eliminates the need for callers to repeat information that they’ve already entered into the IVR, reducing call times and providing customers with a more personalized experience.
Our Computer Telephony Integration (CTI) and Agent Desktop services give your contact center agents the data they need to deliver a great end-to-end customer experience. As your systems integrator, we understand how data is shared through your entire contact center, from initial contact, to routing and reporting, down to the resolution at your agent desktop. We’ll help you reduce operational costs, drive revenue and improve contact center agent productivity.
We design, install, and support CTI solutions such as intelligent call routing, reporting, and screen pops. Our systems integration will tie together your routing, reporting, and technology for an end-to-end customer experience you’ll be proud to deliver.
Our desktop experts can consolidate your applications into a single, unified desktop. Doing so will improve your agents’ ability to provide quality customer service as it shortens the time they spend navigating through multiple screens.