Small size businesses are looking for simple, cost-effective solutions to improve customer service and reduce routine calls to contact center agents without sacrificing quality. Many of these companies are turning to Nuance’s automated speech technologies to provide a better self-service experience for their customers.
Automated speech technologies greatly improve the self-service experience for the caller and also provide flexibility for the IVR application designer. Speech self-service applications help contain costs without sacrificing customer care by reducing waiting time and call duration, allowing transactions to be concluded more rapidly and effectively, thereby ensuring a positive experience for the customer.
Deploying speech technologies allows agents to focus on specialized tasks thus providing a superior level of service to customers that need attention.
The Nuance Loquendo Small Business Bundle (SB Bundle) addresses the needs and goals of small sized businesses. Typically, businesses with basic self-service requirements and 100 ports or less of IVR can benefit from this offering.
The solution, comprised of Loquendo ASR and TTS engines can be deployed on a single server with a voice portal or on multiple servers as desired. The SB Bundle provides a high level of functionality designed to support non-complex IVR or voice portal applications for banking, travel, hospitality, health insurance, utilities and more.