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Self-Service Automation

 

Deliver an Exceptional Customer Service Experience Through Speech-Enabled Self-Service

Contact centers around the world rely on our self-service speech-enabled solutions — a combination of technologies and services — to automate a wide variety of customer interactions. Speech self-service systems reduce your operating costs and agent handle times without sacrificing the care you show your callers.

Speech Input with Nuance Recognizer

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Nuance Recognizer is the foundation of our speech automation solutions. With Nuance Recognizer, you can consistently deliver a great customer service experience while improving your self-service system’s containment rate.

Details on Nuance Recognizer

Audio Output with Nuance Vocalizer

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Nuance Vocalizer is our spoken output engine. It gracefully combines computer-generated and pre-recorded audio so you can automate more types of calls, improve your callers’ self-service experience and reduce implementation and operational costs.

Overview of Vocalizer products




Natural Language Technologies

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Natural language technologies teach your speech system to be more “forgiving” and understand more caller responses. Consequently, your callers have a better experience and are more likely to finish their task within your automated system.

Overview of natural language technologies

Nuance Dialog Modules

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Our pre-packaged speech application building blocks capture our best technology and the work of our Professional Services teams. Their built-in experience will improve your Voice User Interface (VUI) design and speed up your application development.

Overview of Nuance Dialog Modules




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