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Technology To Improve Your Caller’s Self-Service Experience And Raise Your Automation Rates
Sometimes callers can surprise a speech-enabled self-service system by saying things that aren’t on its pre-programmed list of expected responses. Natural language technologies teach your speech system to be more forgiving and understand more caller responses. Consequently, your callers have a better experience and are more likely to finish their task within your automated system.
SpeakFreely
Complicated menu mazes can confuse callers. With SpeakFreely your system flattens this menu maze into a single layer of options. It asks open-ended questions such as “How can I help you?”, allowing your callers to answer in their own words and make the right choice in one step.
SmartListener
Callers often say extra phrases like ‘Um, I guess’ or ‘Yeah, I’d like’. Your speech system needs to interpret these unexpected additions to responses to deliver a great user experience. With SmartListener your designers don’t have to predict all of them ahead of time.
Nuance Dialog Modules
Over time, Nuance’s User Interface (UI) designers have learned the best ways to apply natural language technologies. Nuance Dialog Modules are specialized building blocks that make use of these natural language technologies to lead callers through common tasks.
Call Steering
Transferring mis-routed callers costs time and frustrates customers. A Call Steering solution asks callers, “How can I help you?” and uses SpeakFreely technology to route callers to the right self-service application or agent in one step.