More than ever before, customers expect customer service that is easy, accurate and available anytime, from anywhere. And more than ever before, Nuance Automated Customer Service solutions make that a reality.
Meet Nina, the virtual assistant for customer service.
Nina is powerful, providing enterprise organizations with what they need to add human-like self-service capabilities to existing mobile, web and IVR applications. Nina is smart, using natural language understanding (NLU) to discern the meaning of what is said and typed and voice biometrics to recognize the identity of who is speaking. Nina is multi-lingual, recognizing and speaking 38 languages and localized for 13 text input languages, with more to come. Nina is customizable, easily adapting to specific branding strategies. Best of all, Nina is multi-channel, the first virtual assistant solution to support mobile, web, and IVR channels.
Nina Mobile delivers an unprecedented mobile customer service experience providing a voice-enabled intelligent virtual assistant within your existing mobile app.
Nina Web delivers a compelling web customer service experience that emulates your best marketing, sales and service personnel, providing that easy immediacy your customers value.
Nuance speech-based IVR solutions have been deployed in over 8,000 voice applications and power the automated customer service for the world’s leading enterprises.
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