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FastStart Approach

FastStart Approach: Turn-key Implementation Services for Rapid Delivery of Industry-Specific and Cross-Vertical Speech Self-Service Applications.
Nuance Professional Services offers industry-specific and cross-vertical speech self-service solutions delivered using FastStart Approach turn-key services. Proven speech components and a repeatable implementation methodology ensure predictable performance at a highly competitive price and within an expedited timeframe quickly improving the customer experience for rapid return on investment.

Industry-Specific Solutions Delivered with the Fast Start Approach
Our industry-specific solutions bundle core functionality, speech best practices, and the proven FastStart Approach to design, testing and implementation based on Nuance’s 20+ years of experience working with the Banking, Utilities and Healthcare Insurance industries. These fixed-scope engagements enable fast, affordable deployment of robust speech self-service applications that allow customers to access frequently-requested information and perform common transactions efficiently, conveniently and securely.

FastStart Approach for Self-Service Banking enables you to deploy an advanced speech self-service application that meets the needs of your valued Banking customers. Specific functionality includes:

  • Identification & Verification
  • Account Balance
  • Transfer Funds
  • Transaction History
  • Preconfigured business reporting for KPIs

Because this packaged offering leverages core technology and best practices from Nuance’s 500+ speech application deployments for the Banking industry, it be can delivered in an expedited timeframe at a very competitive price.

FastStart Approach for Self-Service Utilities enables you to deploy an advanced speech application that addresses the specific self-service needs of Utility customers. Specific functionality includes:

  • Identification & Verification
  • Main Menu
  • Account Balance/Information
  • Report an Outage/Get Status
  • Pay by Phone
  • Preconfigured business reporting for KPIs

Because this fixed-scope engagement leverages core technology and best practices from Nuance’s 230+ speech application deployments for the Utility industry, it can be deployed quickly and affordably for rapid return on investment.

FastStart Approach for Self-Service Healthcare Insurance enables you to deploy an advanced speech application that addresses the self-service needs of both providers and members. Specific functionality includes:

  • Identification & Verification
  • Eligibility
  • Benefits
  • Claim Status
  • Order ID Card (Member only)
  • Preconfigured business reporting for KPIs

Because this offer bundles core technology and best practices from Nuance’s 400+ speech application deployments for the Healthcare Insurance industry, you enjoy the benefits of rapid, affordable implementation.

Cross-Vertical Solutions Delivered with the FastStart Approach
If limited budget or time-to-delivery constraints have prevented your organization from implementing advanced speech applications, our cross-vertical solutions may be the answer. These fixed-scope engagements, which bundle core functionality, speech best practices and the proven FastStart Approach to design, testing and implementation, enable fast, affordable deployment of self-service solutions that significantly enhance the customer experience.

FastStart Approach for Call Steering enables you to deploy a solution for routing callers to the appropriate IVR destination or live agent with optimal efficiency — up to 40% faster and at up to 50% cost savings over a custom solution. Your organization can choose to customize certain prompts and define up to 100 call destinations and 20 disambiguation states based on your unique requirements. Specific functionality includes:

  • Natural Language Understanding (NLU) based main menu open question for call steering (“How may I help you?)
  • Call routing based on intent
  • Success prompt if complete answer is given
  • Disambiguation by menu or yes/no if needed
  • Fallback menu if caller struggles
  • Routing to self-service application or appropriate CSR via CTI based on intent
  • Pre-configured business reporting for KPIs including
    • % unengaged callers (such as silent callers or calls that ended unexpectedly)
    • % successful callers (with a breakdown of how many went through disambiguation and fallback)
    • Distribution of caller intents

Nuance has delivered more than 150 call steering solutions to 100+ clients of all sizes across a wide range of vertical markets. As a result, we can deploy this proven functionality at a competitive price and within an expedited timeframe.

FastStart Approach for Authentication enables fast, affordable deployment of self-service caller identification and authentication with voice biometrics. This packaged offering is efficient, and accurate, helping you to reduce call handling time and boost customer satisfaction at up to 50% savings over a custom solution. Specific functionality includes:

  • Authentication based on voice print
  • Identification and Verification
  • Common pass phrase
  • Pre-configured business reporting for KPIs

Nuance has delivered more than 250 caller authentication solutions for clients of all sizes across multiple industries, enabling us to offer rapid deployment of core voice biometrics functionality at a highly competitive price point.

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