Automated Password Reset

Speech-enabled Password Reset

Companies like yours are faced with increasing costs of handling highly repetitive IT tasks such as employee password resets. And, legislation such as Sarbanes-Oxley, HIPAA and Gramm-Leach-Bliley is requiring a more accountable IT infrastructure, which usually means issuing passwords at regular intervals. This leads to more password reset requests, which can overload your IT team.

Nuance’s Automated Password Reset (APR) module of the Nuance Employee Productivity Suite is a complete solution for automated and secure resetting of employee passwords and PINS using the power of biometric voice technology. Employees use their voice to reset their network passwords via any telephone quickly and easily, without involving IT staff.

Key APR Benefits

Strong Security
Using robust encryption and configurable security policies, your systems are protected and comply with corporate policies.

Increased Staff Efficiency
The automated process enables employees to make password changes on their own, liberating IT staff to focus on more demanding service issues.

Enhanced Caller Authentication
Proven voice verification technology ensures caller’s identity is confirmed prior to proceeding with process.

Round-the-Clock Availability
With 24/7 system availability, employees can change passwords at their convenience — from any phone.

Scalability
Automated Password Reset provides the flexibility to support hundreds of thousands of users.

Fast, Easy Deployment
Support for over 60 major directory platforms ensures quick and easy integration with most password management systems.

Legislative Compliance
Advanced voice biometrics technology lowers the costs of legislation compliance.