Dial by name for convenience and productivity
SpeechAttendant® is a voice-driven auto attendant solution that lets callers simply speak the name of a person, department, service or location and be immediately transferred to the right destination – without the hassle of navigating menu options or waiting to waiting to speak with an operator.
"It paid for itself within six months."
Director of Information Technology
City of Independence
SpeechAttendant connects to your PBX or IVR and uses Nuance’s advanced speech recognition technologies to deliver an enhanced self-service experience to your customers and rapid ROI to your organization. Organizations can easily route callers through menu-driven options and provide frequently requested information such as operating hours, mailing address, and driving directions to callers.
By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization can improve customer experience, enhance your corporate image, decrease telecommunications costs and increase employee productivity.
SpeechAttendant is available in two configurations: a complete package which integrates with your PBX and Open SpeechAttendant, a VoiceXML solution for your IVR.
SpeechAttendant at a glance
- Enhanced self-service – provide single-number access to services, employees (office and alternate numbers), departments, and more with the power of voice, as well as cost-effective, self-service applications requiring basic call routing
- Accurate out of the box – leverages an expansive phonetic dictionary that is continuously improved
- Proven ROI – decrease your IT and telecommunication costs and boost employee productivity
- Quick to implement – usually within a few days – thanks to Nuance’s innovative product design and structured implementation approach
- Easy to maintain – using extensive tools for monitoring and analyzing system performance, as well as its corporate directory interface module and over two million pre-tuned names that make moves, additions, and changes fast and simple
- Industry leading technology
Fully integrated with Nuance Recognizer and Nuance Vocalizer
- Unique phonetic dictionary
2 million+ pre-tuned names with multiple built in pronunciations; dictionary continuously expanded with additions gathered automatically from systems in use worldwide
Callers can speak in any language supported by your system regardless of the language used for system prompts
Supports up to 400,000 directory listings and unlimited ports
- Easy integration
Widest selection of telephony interfaces; seamless integration with your current telephony infrastructure and existing IVR
- Dynamic call routing
Different caller applications with separate call flows, menu greetings and prompts don’t require dedicated ports.
A single SpeechAttendant system can support multiple numbers and locations.
Ideally suited for • State and local government • Education • Healthcare • Hospitality • Insurance agencies • Law firms • Retail