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Customer engagement
with a personal touch

Create meaningful interactions with the right content and one-on-one agent assistance.

Personal assistance when you need it

Personally engage with your high-value customers in an omni-channel environment. Customers who find themselves waiting for call-assistance are likely to leave if they can’t get help. So, provide them with the personalized, immediate engagement that can't be found in a long queue.

Immediate. Omni-Channel. Value.


Real-time interaction results in better conversion because the agent can provide relevant information to your customer while they are interested.


Nuance agent-assisted tools deliver highly-personalized, live engagement on any device.


By giving a customer personal attention through chat, calling is no longer needed, thus saving you money and the customer time.

Agent-assisted service

Tools for relevant,
personalized interaction

Live Chat
The industry’s most advanced live chat application. Engage customers looking for answers by making it easy and convenient for them to interact with your brand. Live chat can be deployed on your website, your mobile browser or integrated in your brand application. Live chat can be implemented on your website, in mobile browser or integrated in your brand application.

SMS Chat
Native text messaging for mobile devices. SMS chat helps you to engage consumers in their mobile customer journey and improves customer satisfaction scores while reducing churn and decreasing agent training efforts.

Our live chat pairs well with these added features:

  • Co-Browse
    A screen-sharing tool to proactively guide customers through problems and train them to better use the site in the future

  • Targeted Content
    Provide consumers with contextual, demographic and behavioral targeted messages to personalize the most relevant promotions.

  • Chat-to-Live-Call
    A seamless transition that supports cross-channel conversions without losing conversation context, minimizing service costs.

Talk to us about our Agent-Assisted services

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