FraudMiner finds known and unknown fraudsters impersonating legitimate customers and stops criminal activities in the contact center, mobile app and website. Leveraging state-of-the-art biometric technology, in addition to targeted fraud detection techniques, FraudMiner accurately identifies the criminals behind account-takeover attempts enabling the enterprise go from fraud displacement to fraud prosecution.
New and repeat career criminals attempt to steal from institutions every day. FraudMiner identifies both known and new fraudsters before they can commit fraud.
Uncover the identity and patterns of fraudsters using large-scale, historical search capabilities that flag known fraudsters and uncover new types of fraud.
Nuance, the established market leader in Voice Biometrics, delivers a comprehensive state of the art biometric solution for fraud and authentication that works together seamlessly on a common platform to mitigate direct financial losses.
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FraudMiner compares the recorded voice to a blacklist of known fraudsters and alerts the enterprise, in real time, before a crime is committed.
FraudMiner analyzes the call recordings and identifies potential unknown fraud cases like different people calling on the same account, fraudsters using a recording or even impersonating a different gender.
FraudMiner leverages behavioral biometrics to detect fraudsters attempting to compromise an account over the web or mobile app.
FraudMiner prevents known and unknown fraudsters from impersonating legitimate customers and socially engineering call center representatives into changing information.
FraudMiner analyzes incoming calls for over 100 different biometric factors including recorded and altered voices. FraudMiner can also continuously check the user against scores of behavioral biometrics factors to flag fraudsters who may have logged in with a stolen username and password
The system then alerts the fraud team so they can intervene in real time to prevent fraud. Now these known fraudsters will be identified whenever they engage with the organization.
Almost all fraud prevention tools focus on deflecting the fraud that is coming in only to deflect it again and again. FraudMiner provides the fraud team with tools that not only stops the fraud from happening but provides biometric evidence to support the arrest and prosecution of these individuals.
FraudMiner’s robust and flexible tools mean smaller teams can address more fraud exposure. FraudMiner’s many automatic tools including gender detection, synthetic speech detection, playback detection and real time key word spotting to find specific sequence of words in the call or recording. These tools, and many more, provide the fraud team with relevant and prioritized alarms, while minimizing false alerts