Easily engage dispersed audiences across a regional, national or global footprint.
Deflect inbound calls, maintain productivity and speed recovery of normal operations.
Use two-way communications to account for employee status, rapidly assess impacts and provide safety instructions.
Rapid response reduces customer frustration, reducing risk of negative social media and sustains employee morale.
Hurricane Sandy struck the Eastern Seaboard during the last week of October 2012. A key need for enterprises in the region was to make sure people were safe and informed. A leading health care solutions provider used Nuance Incident Communications during the storm to maintain employee productivity. The company’s New Jersey campus had over 30 buildings across 180 acres, plus off-site leased buildings.
The company’s goals for incident communications included ensuring employee safety, and offering information on shelter, showers, phone charging stations and fuel availability. Once safe and able to work, another goal was to keep employees productive by providing information on work locations.
The results? The company sent 122,000 individual messages during Sandy and was able to: