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Authenticate your digital customers with multi-factor biometric security

Nina ID enables organizations to add an unmatched level of security and fraud prevention to conversations happening on the website, within messaging apps and even via SMS, allowing their customers to be automatically authenticated by saying a simple spoken passphrase or (coming soon) taking a selfie. Nina ID creates a more intelligent, more human-like experience for consumers who are transacting on the go, while at the same time fighting the increase in fraud that today permeates not only online channels, but phone, mobile, SMS and more.


Unmatched security

Nina ID reduces fraud and simplifies the authentication processes through strong, proven multi-factor biometrics security in digital channels.

Personalized user experience

Nina ID starts each interaction on a positive note and simplifies the way customers can authenticate themselves in digital channels by letting them choose voice or facial authentication.

Nina ID in action

ING The Netherlands introduces voice control mode in its Mobile Banking App.

The benefits

Strong security across authentication methods

Empower your virtual assistants to deliver secure information by authenticating the customer during digital engagements.

Increase customer satisfaction

Once a consumer has created their unique voiceprint or faceprint, authentication can take place in a matter of seconds, without them remembering their PIN, password or answer to the security question.

Active fraudster detection

Accurately identify the criminals behind account-takeover attempts. Nina ID can leverage behavioral biometrics in the background to recognize potential fraud activity to keep consumers safe.

Enterprise ready

Nina ID meets the stringent data privacy and security standards of large enterprises and delivers complete solutions with rapid ROI.

Secure biometric authentication

Protect your customers from fraud

Adding secure authentication to Virtual Assistant engagements allows organizations to address a broader range of customer questions without requiring complex passwords or PINs.

Nina ID uses voice biometrics and face recognition to confirm the identity of the user by the sound of their voice or their face, while at the same time fighting the increase in fraud that today permeates not only online channels, but phone, mobile, SMS and more.

Give customers what they want

85% of users are frustrated with existing authentication
90% of users prefer voice biometrics over the status quo

Improved customer experience

Eliminate the need for
memorization or security questions

By integrating biometric security with a virtual assistant, Nina ID creates a more intelligent, more human-like experience for consumers who are transacting on the go.

Instead of switching channels or answering cumbersome questions to authenticate themselves, Nina ID allows the consumer to use their voice or face to continue the conversation in the digital channel of choice. This not only delivers a significant security benefit, it also creates a smoother authentication process. Customers prefer to use biometrics.

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