Omni-channel mentality has become prominent in the commerce world, as it brings all channels together as one seamless customer experience. From sales to customer care, the customer expects your company to know who they are, where they are, and what they want and to remember their history with you, regardless of the channels they use.
Whether in the store, on their personal computer, on the phone, or using their mobile device on the go, a true omni-channel experience turns each of these encounters into one engagement that is meaningful, personalized and productive.
The fully-integrated custom solutions that Nuance creates for customer acquisition and customer care and retention contribute to an enhanced omni-channel experience that reaches your customers with the right content where they are, the way they want.
Customer acquisition helps ecommerce companies convert online shoppers into real buyers by reducing cart abandonment.
Customer care helps ecommerce companies achieve superior customer experience and reduce support cost and churn.
Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi-channel customer service strategy, a major airline reported positive passenger feedback and extraordinary results.
Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimize your speech-enabled applications.
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