The Children’s Hospital of Boston, MA is a 347-bed comprehensive center for pediatric healthcare. As one of the largest pediatric medical centers in the United States, Children’s offers a complete range of healthcare services for children from birth through 21 years of age. The hospital records approximately 18,000 inpatient admissions each year, more than 150 outpatient programs, and emergency services care for more than 300,000 patients annually.
The beauty of this customized solution is the ease of use for the hospital staff. Working with Nuance has made this process seamless and extremely efficient.
Manager of Architecture, Standards and Emerging Technologies
Children’s Hospital of Boston
Files take up too much physical space
Sharing patient information in a secure and timely manner
Replace cumbersome paper-based patient files with a fast, secure and more efficient electronic solution
Reduce time and cost of record processing
Facilitate sharing of patient information between departments
Centralize patient documents accessible from core applications
Work universally, in all departments
Enabled better collaboration within departments
Improved regulatory compliance
Improved reliability and increased security
Reduced physical storage costs
With malpractice lawsuits and questionable care becoming all too common in the headlines over the past few years, Children’s Hospital decided to take initiatives to improve patient care. There were thousands of paper-based patient records in numerous departments with some dating back as far as the mid 1960s. These files were not only very difficult to navigate and locate, but they also took up a great deal of physical space in each department; in many cases, full rooms were being used to store these files.
Furthermore, sharing vital patient information within departments did not happen in a timely manner and required a great deal of internal effort. This important and often time sensitive task often started with an email or conversation between departments, followed by more emails and conversations for clarification.
To achieve maximum efficiency, time and cost savings, the hospital wanted to implement a new infrastructure that would effectively connect all departments and replace cumbersome paper-based patient files Children’s Hospital Boston required a solution that would:
– Reduce time and cost of record processing
– Facilitate sharing of patient information between departments
– Centralize patient documents accessible from core applications
– Work universally, in all departments
A successful Nuance AutoStore implementation provided Children’s Hospital staff with a smooth transition into a more complete solution, resulting in a simpler and more efficient working environment. As a result, information is shared easily, documents are easy to find, and both physicians and staff are more productive.