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Manage secure business process with Nuance AutoStore.

Company profile

Toyota Industrial Equipment Mfg., Inc., celebrating more than 25 years in business in North America, produces the #1 selling lift truck since 2002. TIEM 's priority on safety, quality, reliability, and durability ensures its equipment remains popular amongst its global customer base. As a zero-landfill facility, TIEM has been named a North American Best Plant by IndustryWeek magazine, is a member of the National Safety Council, complies with the ISO 14001 standard from the International Organization for Standardization, and has produced more than 450,000 Toyota lift trucks since its opening.Toyota Industrial Mfg., Inc. (TIEM) in Columbus, IN and Toyota Material Handling, U.S.A., Inc. (TMHU) are the manufacturing and sales arms for Toyota lift trucks, the top selling brand in the world.

We plan to use AutoStore to improve efficiencies, save time, make people more productive and reduce waste.

Dale Colliver
Leading member of the TINA IT team
Toyota Industries, North America

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Challenge

Manage documents, assure security and create a truly collaborative environment that effectively integrates with an SAP management system

Solution

Nuance AutoStore

Nuance AutoStore orchestrates the capture and secure delivery of paper and electronic documents into many business applications, including SAP

Results

All electronic documents are driven into the same business process workflows, and can be linked in one easily accessed file

All extraneous comments are captured in a text file

Increased usability, collaboration and security save time and money

Challenge

Like many businesses, these companies deal with “lots” of paper and electronic documents moving in different directions throughout the organization. Toyota Industries North America (TINA), a holding company in charge of key administrative functions for TIEM, TMHU and other key Toyota industrial companies, sought to streamline the process. Dale Colliver, a leading member of the TINA IT team was charged with looking for ways to manage these documents better, assure security and create a truly collaborative environment that would integrate with an SAP management system effectively. His mission reflects Toyota’s core principle of kaizen or ‘continuous improvement.’ “Our team is constantly on the lookout for process improvements that will create more efficiency, reduce lead times and enhance customer service,” Colliver said.

Solution

With a base of previously installed Kyocera multifunction devices (MFDs ) that provide scanning, copying, faxing and printing capabilities, Colliver identified Nuance AutoStore as a way to enhance the capabilities of the MFDs greatly. A server-based application, AutoStore orchestrates the capture and secure delivery of paper and electronic documents into many business applications, including SAP.

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