Organizations of all shapes and sizes can benefit from the diverse opportunities that are possible once the content trapped within audio files is set free in the form of a highly accurate transcription. For example, adding transcription to the large amount of audio content within an organization’s call center can provide rich customer insights, improve service, and promote script adherence and compliance. Free form survey responses can be turned into actionable data and speech & text analytics can be super-charged.
Outside of the contact center, opportunities abound from adding fast transcription to broadcast media in order to understand and analyze what is being said in near real-time worldwide to fully transcribing audio and video assets for rapid searching and indexing to transcription of conference calls, courtroom proceedings, and interviews. Once Nuance Transcription Engine converts the audio into a text transcript, sophisticated analytics can be employed to support any number of desired use cases.