Maintenance Agreement Information Request

Nuance's Healthcare Maintenance Agreements are as valuable as our products themselves. A maintenance agreement for your product ensures that it will be maintained in an efficient operating condition for the term of the contract. Maintenance Agreements include Nuance application software upgrade maintenance, which provides you with the comfort of knowing your system is running with the latest software revision.

Maintenance Agreements options that are available for purchase include the following:

  • Remote Only Technical Support 24 hours / 7 days a week. Onsite support is available on a Time and Materials charge basis.
  • Onsite Service 8 a.m. to 5 p.m., Monday through Friday, excluding holidays. Includes 24 hour Technical Support via Remote Access.
  • Onsite Service 24 hours / 7 days a week, including holidays. Includes 24-hour Technical Support via Remote Access.
  • Depot Repair for Walkabout Digital Portables, Connexions Telephones and Desktop Dictation /Transcription devices

For information regarding a maintenance agreement for your system, please complete this form and click "Submit" to be contacted by a Maintenance Agreement Specialist. This request will be processed during business hours, Monday through Friday from 8 a.m. to 5 p.m. Eastern time. If a request comes in after these hours, it will be processed the next business day.

You will be promptly contacted regarding your request on Maintenance Agreements information. A confirmation email will be provided with a “Maintenance Agreement Inquiry Reference number" for any subsequent interactions.

Fields with the * symbol are required

Contact Information


Customer Account Number:

Contact Name*:

Contact Telephone*:


Best Time to Contact*:


Street Address*:



State or Providence*:
(Available to Canadian & U.S. Customers)

Zip or Postal Code*:


Product Information


Model or System:

Serial Number:

Type of Maintenance Agreement desired:

24 hours / 7 days a week onsite support

8x5 Monday - Friday onsite support, excluding holidays

Remote Only Technical Support

Depot Repair