Services
Nuance Healthcare Technical Support
Service Support Centers
Beyond the local support provided to customers by the Service Representatives, there are other channels for direct communications with Nuance through established support functions.
- Technical Support Center
The Technical Support center provides our customers with coverage 24-hours a day , seven days a week. We provide direct remote support resoultion, product operational assistance and corrective action. The Technical Support Center is the place for customers to call with technical questions — either in response to a problem, or simply when assistance is needed. This organization can offer assistance via remote on-line connectivity to your systems. And is available toll-free at 800 833-7776 via our “Say Anything” menu, So Say “Technical Support” at the prompt. Or save the call and access our Techncial Support Center through our iSupport, internet-based website at https://isupport.nuance.com. - Request Management Center
This is the call path for initiating Depot Repair service requests, Monday — Friday 8am to 5pm Eastern time. The Request Management Center is accessible to customers through our “Say Anything” menu at 800 833-7776. So Say “Depot Repair” at the prompt. Here, calls are answered by trained professionals who have immediate access to complete information on each customer as well as individual system configurations, including past service history and status. Or save the call, and access our web-based Depot Repair Service Request form. - Customer Account Management Center — CAMC
The Customer Account Management Center offers one unified voice to the customer, where all non-technical and non-support related inquiries are directed. They also handle customer requests for warranty replacements for the PowerMic and PowerMic II microphones. This centralized resource for customer sales inquiries, including contact with Nuance's sales offices, is available toll-free at 800 833-7776 via our “Say Anything” menu, So Say “Customer Account Management” at the prompt.
"Success will only be achieved when the customer is satisfied... fixing the product is but a part of the solution."
From initial installation through the life of the product, Nuance Healthcare offers a solution that is backed at all times by both advanced technology as well as people. Virtually all of Nuance's digital systems offer remote diagnostic software resident within the system and linked to its S.O.S. Alert Response Network, which automatically performs self-diagnostic procedures. If a potential problem is indicated the system will automatically contact the Nuance's Healthcare Technical Support Center and transmit the alert indications. The Techncial Support Center will then advise the customer of the alert, initiate a service ticket, remotely access the system to resolve the issue and communicate the specific alert and resolution to our Customer.