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Speech-Enabled Auto Attendant

Keeping track of everyone in a large organization can be tricky - and especially in healthcare when the workforce is large and highly mobile. Being able to keep track of, and connect to, staff as they work throughout the day is a crucial part of efficient operation. SpeechAttendant is a speech-enabled auto attendant application that enables call routing for healthcare organizations with tens of thousands of directory listings - including to cell phones when people are away from their desk. SpeechAttendant improves customer service by routing calls immediately while eliminating time on hold, and saves organizations money by reducing attendant staffing requirements and the printing of directories.

The highly accurate speech recognition from Nuance in SpeechAttendant means that you can automatically greet and direct callers with all sorts of regional accents. The application is robust, fault-tolerant, and scalable to meet the needs of healthcare organizations, and respond to inquiries 24 hours a day, 7 days a week.

SpeechAttendant is currently available in US English, UK English, Australian English, Canadian French, European French, German, Dutch, and American Spanish. Plus, the application can be localized to support other languages on a custom basis.

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